Support

Items will be shipped out in the following business days after you have checked out. Generally, we ship our products from HK warehouse by DHL or UPS.
Delivery Method Cost
UK Mainland Next Day Delivery £8.50 Free over £150
UK Mainland Hermes 48 Hour £2.49 Orders under £10
UK Mainland Saturday Delivery £15
Northern Ireland 2-3 Days £9.99
Europe International Airmail Service £8.50 Orders under £50
Europe DHL Air Express EU 1-2 Days £14.99
Rest of World International Airmail Service £8.50 Orders under £50
Rest of World DPD International 3-5 Days £14.99 £29.99 if Customs Invoice required.
Generally, our courier company will take about 3-7 business days for shipment, while Registered Mail will take up to 2 weeks. In some rare cases, delivery time might be delayed due to local customs clearance.

Due to potential unforeseen factors, we can't guarantee you will receive your goods on time. The following situations will affect the time you receive the goods:
  • Wrong information, such as consignee address, consignee name, consignee postal code and other required information about consignee.
  • Courier companies’ warehouse crammed. If the courier companies’ warehouse has too many goods, sometimes the delivery times would be delayed..
  • Weather factors and acts of God
Lost or Damaged Items in Transit
All the items are carefully checked before they are sent out, therefore, if you receive a broken item, please keep all the packaging materials, take photos and send to us immediately so that we can claim compensation against the courier company. We only accept those cases that are reported within 7 days from purchase. Reimbursement of claims will be the value that the courier compensates towards each individual case. The investigation process usually takes 30 days.
Remote Area Fee
Some postal addresses may be charged an extended area fee or overwater charges depending on where you live, if you are unsure of it, please contact us for more information. For information about the DHL Remote Area Post Code,click this link to check ! http://raslist.dhl.com/jsp/first.jsp
Import Tax
In some countries, customs may charge taxes for importing goods such as Import Duty, Value Added Tax, Purchase Tax, Customs clearance fees, etc. Buyers as importers are responsible for paying such costs. Buyers cannot request to cancel the payments or request for refund if this situation arises. Buyers are advised to check local tax authorities for more information.
Terms of Acceptance
XTRONS is not responsible for loss or damage of uninsured packages; The Courier Company would be responsible for compensating the reimbursement if ther is a case. Insurance is required for any claims that may arise. Furtheremore, XTRONS will not be responsible for any import tax, customs fee, or customs delay. Should the buyer refuse to pay the above fees, and this results in the parcel being returned, the parcel will not be sent out again until the above fees have been paid up. Furtheremore, the cost for resending the parcel must be paid by the buyer. Shipment will be processed within 2 working days after clearance of payment. We use DHL, FedEx & TNT couriers to post intertainally. Parcels will generally arrive within 3 working days to most international cities. Less than 10% of items take longer, and this is mostly due to customs clearance regulations. We reserve the right to cancel the transaction at any time for any reason.
30 day Return Policy: If you do not like/are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. Products must be returned in the condition they were received in. We reserve the right to refuse returned items or apply a 10% charge, if they show evidence of installation or user abuse, or are not in a resalable condition when returned. You are liable for the return postage costs.
Beyond this 30 day period, you are covered under our 2 year manufacturer’s warranty on all main items, and 90 days on all purchased accessories. If your product becomes faulty during this period, you should contact us via email to receive technical support in the first instance. We will then arrange for your item to be repaired or replaced. If we replace an item, we may replace the item for a newer or different model and it will be of at least the same condition or better, as the one returned. You are liable for the return postage cost. Items returned to us as faulty but found to be faultless after inspection, are subject to a standard 20% inspection charge and the applicable return postage cost. The warranty excludes faults caused by accident, neglect and misuse*. In addition, routine maintenance (cleaning of dirty audio heads, etc.), consumables (CD's, cables and plugs, included accessories, etc.) and cosmetic damage are not covered. Pixel faults are not covered under the warranty and are as such excluded from any claim. Firmware updates not directly advised or carried out by us, will automatically void any warranty. *Misuse also constitutes if the product has not been fitted by a suitably qualified professional.
General
Are my credit card details safe when using this website?
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I've forgotten my login, can you send a reminder?
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I have changed my email address, how do I update my registered details?
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Can I place my order over the phone?
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Can I add to an order once it has been placed?
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Shopping
What payment methods do you accept?
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What currencies can I pay in?
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How long will it take for my order to arrive?
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Where do you deliver?
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Will I have to pay any extra costs at customs?
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Where can I find my delivery information?
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How do I track my order?
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What happens if I miss my delivery?
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